Edu Bridge Overseas ("EBO") values your satisfaction with our education consultancy services. This refund policy outlines the terms and conditions under which refunds may be granted.
1.1 Non-Performance: If EBO fails to provide the agreed-upon services due to reasons within our control, you may be eligible for a full refund of the application fee.
1.2 Client Cancellation: If you decide to cancel our services before any work has been performed, you may request a refund of the application fee, subject to any applicable administrative charges.
2.1 Admission Cancellation: If you are unable to secure admission to an educational institution through no fault of your own, and EBO was contracted to provide admission services, you may be eligible for a partial refund of the tuition fee. The amount refunded will be determined based on the stage of the admission process and any non-recoverable expenses incurred by EBO.
3.1 Visa Denial: If your student visa application is denied, and EBO was contracted to provide visa and immigration services, you may be eligible for a partial refund of the service fee. The amount refunded will be determined based on the stage of the visa process and any non-recoverable expenses incurred by EBO.
4.1 Non-Award: If you do not receive any scholarships or financial aid offers as a result of EBO's services, and it was a specific part of your engagement, you may be eligible for a partial refund of the service fee. The amount refunded will be determined based on the specific terms of your agreement.
5.1 To request a refund, you must submit a written request to EBO, including details of the reason for the refund request and any supporting documentation.
5.2 EBO will review refund requests within a reasonable timeframe and notify you of the decision.
5.3 Refunds will be processed within [insert number of days] of approval, using the original payment method unless otherwise agreed.
6.1 Certain charges, such as administrative fees, application fees to educational institutions, and third-party expenses, are non-refundable and will not be included in the refund amount.
7.1 EBO reserves the right to change or discontinue services at any time. In the event of service discontinuation, clients may be eligible for a pro-rata refund of any unused portion of their fees.
8.1 If you have questions or concerns about our refund policy, please contact us at email@example.com.
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